Help
Questions
Does it work without internet?
Yes. Converting, editing, burning and USB sticks all work offline. The app only needs the internet once a week to check your licence, and of course for downloading videos.
Are my files uploaded anywhere?
Not when you convert or edit: that happens on your own computer. Only the online features you choose (like sending files to a shop, online AI or notes in the cloud) send the files you pick for them.
On how many computers can I use it?
It depends on your licence (we tell you when you subscribe). Changed computers? Remove the old one on “My account”, then sign in on the new one.
Are updates free?
Yes, while your plan lasts (forever with Lifetime). The app tells you when a new version is ready and updates itself in a minute.
What do I need?
Windows 10 or 11 (64-bit) and at least 3 GB of free space: the Downloads page shows the exact amount.
What happens when my plan ends?
The app stops until you renew. Your files stay on your computer, and renewing on WhatsApp takes a minute.
I forgot my password. What do I do?
On “My account”, press “Forgot your password?” and write your email: we send you a link to choose a new one. The link works once, for 60 minutes.
How do I keep my account safe?
On “My account” › Security, turn on two-step sign-in: after your password, the sign-in asks for a code from an authenticator app on your phone. Keep the recovery codes somewhere safe.
How do I buy or renew a licence?
On “My account” › Billing: ask for a plan (with a discount code if you have one), or pay online when it's open. Or message EJA Services on WhatsApp.